Setting up human handoff

Cartfilo knows what it doesn’t know. When a shopper’s request falls outside the assistant’s depth — a complaint, a policy exception, anything sensitive — it hands the conversation to your team instead of guessing.

Where handoffs show up

Every handoff lands in your admin’s Inbox, with the full conversation history attached. The shopper never has to repeat what they’ve already said.

Responding

Reply directly from the Inbox — your message reaches the shopper’s widget in real time, including if they’ve closed and reopened the tab since the handoff happened. Saved replies let you insert a common response without retyping it.

Handing back to AI

Once you’ve resolved the shopper’s question, hand the conversation back to Cartfilo from the same screen so it resumes handling any follow-up messages automatically.

Getting notified

Set an owner email under Settings → Notifications to get an email the moment a conversation enters the handoff queue, so you’re not relying on having the Inbox tab open.