FAQ answers

Settings → FAQ lets you write question-and-answer pairs the assistant answers shoppers from directly, instead of guessing or falling back to a generic response.

Adding an entry

Each entry has a Question (e.g. "Do you ship internationally?") and an Answer — what the assistant should tell a shopper who asks it. Entries are listed in a table below the form, and can be deleted from there.

How it’s used

When a shopper’s message matches one of your FAQ questions closely enough, the assistant answers from your written text rather than composing a generic reply. This is the fastest way to make sure policy questions — shipping, returns, sizing — get a consistent, store-approved answer every time.

Where else store voice lives

FAQ answers are one of several controls for how the assistant talks to visitors — see Widget design settings for the assistant’s name and greeting, and Brand aliases for product-name matching.

Next: Catalog sync.